EV Charging Service & Maintenance
Key Facts
Client:
RAW Charging
Sector:
EV Infrastructure
Service Provided:
EV Charger Service & Maintenance
Locations:
Nationwide
Overview
Ascent Energy is proud to be the Service and Maintenance (S&M) Partner for RAW Charging, one of the UK’s leading EV charging infrastructure companies. RAW delivers charging solutions across retail, hospitality, leisure, and workplace sectors — with clients including Greene King and National Trust.
Through our partnership, Ascent Energy provides full-service maintenance support across RAW’s expanding network of AC and DC chargers nationwide.
The Challenge
RAW Charging manages a rapidly growing network of EV chargers across multiple industries and site types — from high-traffic hospitality locations to large commercial estates.
Maintaining performance and reliability at scale required a trusted partner capable of delivering:
- Nationwide response coverage
- Expert fault diagnostics and multi-brand repair capability
- Preventative maintenance to reduce downtime
- Transparent performance tracking and compliance
- Scalable processes as RAW’s portfolio continues to grow
Our Approach
Ascent Energy implemented a structured EV Charging Service & Maintenance Programme designed specifically for RAW’s national estate.
1
Asset Onboarding
- Comprehensive audit and registration of all chargers into our digital maintenance platform
- Logged make, model, firmware, connectivity, location and warranty data
- Verified installation standards and baseline asset condition
2
Preventative Maintenance
- Routine inspection, safety testing, and performance verification
- Cable integrity checks, RCD testing, and firmware updates
- Proactive fault prevention to reduce reactive callouts
- EICR (Electrical Installation Condition Report) of the EV Charger circuitry and sub-main network.
3
Reactive Maintenance
- 24/7 fault reporting through dedicated helpdesk
- Nationwide engineer coverage for rapid response
- Stock of spare parts for commonly deployed charger models
- Emphasis on first-time fix and SLA compliance
4
Monitoring & Reporting
- Centralised performance dashboards showing open jobs, resolution times, and uptime metrics
- Monthly reports and fault trend analysis shared with RAW’s operations team
- Recommendations for optimisation and asset improvement
Results
Our proactive approach has delivered clear, measurable benefits:
Key Benefits
- High network reliability across multi-sector sites
- Consistent service standards for end users
- Clear visibility and compliance assurance
- Scalable support for RAW’s continued network expansion
Operations Director
Why RAW Charging Chose Ascent Energy
- Specialist EV charging maintenance expertise
- Proven track record with large-scale dealer and hospitality networks
- Nationwide engineer network and rapid response capability
- Transparent performance reporting and compliance focus
In Summary
Our partnership with RAW Charging demonstrates Ascent Energy’s capability to manage large, multi-brand EV charging networks across the UK.
By combining proactive maintenance, responsive fault handling, and real-time reporting, we help RAW deliver dependable, customer-ready charging infrastructure for major brands nationwide.
Need EV Charger Maintenance Across Your Network?
Ascent Energy provides nationwide maintenance and support for all major charger brands — from single-site operations to large-scale portfolios.
If you manage or operate an EV charging network, we can help keep it running safely, efficiently, and reliably.
Contact our service team today to discuss your requirements.