Every charger works with every vehicle—no exceptions.

EV Charging Service & Maintenance

Key Facts

Client:

Marshall Motor Group

Sector:

Automotive Retail

Service Provided:

EV Charger Service & Maintenance

Locations:

Nationwide

Overview

As one of the UK’s largest automotive retail networks, Marshall Motor Group represents over 25 vehicle brands across 120+ dealership sites. To support their growing EV customer base, Marshall installed charging infrastructure across their network — and partnered with Ascent Energy Services to keep it running safely, efficiently, and reliably.

The Challenge

With hundreds of EV chargers spread across the country, Marshall needed a trusted partner to manage:

  • Fast, reliable response to charger faults
  • Consistent servicing and safety checks across multiple locations
  • Expert diagnostics and repair for mixed charger brands
  • Full visibility of performance data and fault trends
  • Ongoing compliance with the latest electrical and manufacturer standards
  • Charger upgrade and RFID operation of charge points across the network.
  • Management of chargers on dedicated charger management software.

Our Solution

We designed a bespoke EV Charging Service & Maintenance Programme tailored to Marshall’s network.

1

Site & Asset Onboarding

  • Comprehensive audit of installed chargers across all dealerships
  • Logged serials, firmware versions and asset data into our system
  • Warranty and manufacturer status recorded for each site

2

Preventative Maintenance

  • Scheduled inspections including cable checks, RCD testing, filter replacements and communication verification
  • Proactive fault prevention to reduce callouts and downtime
  • Detailed service reports accessible via our FM system.

3

Reactive Maintenance

  • Dedicated service desk for priority fault response
  • Nationwide coverage by EV-qualified engineers
  • Fast access to spare parts and same-day callouts where required

4

Performance Monitoring

  • Centralised dashboard tracking open jobs, resolution times, and recurring issues
  • Weekly reports shared with Marshall’s facilities team
  • Data used to refine maintenance schedules and improve performance

Results

Our proactive approach has delivered clear, measurable benefits:
  • Improved dealership and customer experience
  • Reduced disruption to daily dealership operations
  • Consistent standards across all sites
  • Significant financial savings due to increased control of charger usage
“Ascent Energy have been a key partner in keeping our EV charging network operational. Their communication, technical expertise, and response times have been excellent — helping us stay EV-ready across all our dealerships.”

Facilities Manager

Marshall Motor Group

Why Ascent Energy

  • Proven experience maintaining multi-brand charger networks
  • Nationwide coverage with EV-specialist engineers
  • Transparent performance reporting
  • Commitment to safety, reliability and compliance

In Summary

Our partnership with Marshall Motor Group highlights how a proactive maintenance approach can maximise uptime and extend asset life.

By combining data-driven service with rapid response, Ascent Energy ensures Marshall’s EV charging infrastructure continues to power their transition to electric mobility — reliably, safely, and at scale.

Need EV Charger Maintenance Across Your Network?

Whether you manage a single site or a nationwide portfolio, Ascent Energy provides reliable, data-driven service and maintenance for all major EV charger brands.

From planned servicing and safety inspections to reactive repairs and performance monitoring, our expert engineers keep your network running efficiently, safely, and fully compliant.

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